The rooftops and church towers of Vilnius Old Town under a blue evening sky.

Received a letter?

Received a letter from us? Start here.

Find your letter below by its subject line — or, if it came by post, by the title at the top of the letter — and go straight to what it asks and what to do next.

This page explains our letters; it is not legal advice.

Our first letter may be a licence enquiry or a request for a licence fee — often by post. Every letter quotes a case reference (“Ref.” followed by a number): keep it to hand, and quote it whenever you write to us or pay.

Photo: David Iliff · CC BY-SA 3.0

Which letter do you have?

Subject line or title begins	What it is	Read
Licence Enquiry License Inquiry Licence InquiryIn other languages: Lizenzanfrage · Verzoek om licentie-informatie · Lisensforespørsel · Licensförfrågan · ライセンス確認のお願い	An information-gathering enquiry about how the photograph came to be on your website. It names no sum; it asks where the photograph came from and what licence you hold.	The licence enquiry
Settlement Proposal - Copyright UseIn other languages: Vergleichsvorschlag · Schikkingsvoorstel · Forliksforslag · Förliksförslag · 和解のご提案	A request for a licence fee: it proposes a sum to resolve the past use, with a pro-forma settlement invoice and the evidence dossier.	The settlement proposal
Letter Before Claim Letter Before Action Final Letter Before Proceedings Demand Letter Prior to Litigation Formal Copyright Demand Formal Letter of DemandIn other languages: Letzte außergerichtliche Zahlungsaufforderung · Formele sommatie · Formelt kravvarsel · Formellt kravbrev · 著作権侵害に関する正式通知書	Our final letter before proceedings may be issued. Its title depends on where you are.	The final letter
Reminder: our …In other languages: Erinnerung · Herinnering · Påminnelse · Påminnelse · ご確認のお願い	A reminder about the letter it names. Open the page for that letter.	—
Photograph licensing enquiry	An earlier wording of the licence enquiry: it asks where the photograph came from and what licence you hold.	The licence enquiry
Copyright Infringement – Images published on … Use of “…”	Earlier wording of our letters and emails. If yours proposes a sum and encloses an invoice, it is a request for a licence fee, like the settlement proposal; if it only asks questions, it works like the licence enquiry. The dates and any sum in your own letter are the ones that apply.	The settlement proposal
An invoice with a reference ending /I	The pro-forma settlement invoice sent with a settlement proposal or final letter.	How to pay

These pages are in English. If your letter is in German, Dutch, Norwegian, Swedish or Japanese, it follows the same stages; the dates and wording in your own letter are the ones that apply.

Anything else? Email info@79pixels.net quoting your reference and we’ll tell you what your letter is and what it asks.

How the letters follow on

Licence enquiry
Asks where the photograph came from and whether you hold a licence. Please respond within 14 days.
Settlement proposal
Proposes a sum for the past use and shows how it is made up. Reply within 14 days; the enclosed invoice is payable by the date printed on it — 28 days from the letter’s date, or 30 days for invoices in US dollars.
Final letter
Our last letter before proceedings may be issued. Respond by the date in the letter — 28 days from its date, or 30 days where the invoice is in US dollars. Take legal advice.

A licence that covers the use ends the matter at any stage: send it and we close the case. If you need more time, or want to pay in instalments, ask before the date in your letter.

Our standard licence rates are published in our rate card. The sum in your letter, and how it is made up, are set out in the letter itself.