Check a letter is genuine
Photo: David Iliff · CC BY-SA 3.0
Is this letter really from us?
Copyright demands are a known scam format, so checking is sensible. Here is how to recognise a genuine 79 Pixels letter — and how to ask us directly.
What every genuine letter has
- A case reference — “Ref.” followed by a number — in the subject line or at the top of the letter.
- The photograph by its title, the photographer, and the web page where the photograph was found.
- An evidence dossier (PDF) with screenshots of the page and the photograph’s source record and licence.
- From the settlement proposal on, a pro-forma settlement invoice whose reference is the case reference followed by “/I”.
- Emails from an address ending @79pixels.net, sent for and on behalf of 79 Pixels, Inc.
Our email and our website
All our email about cases comes from an address ending @79pixels.net. Our website is www.79pixels.website. If a message claiming to be from us comes from anywhere else, check with us before acting on it.
How to check with us
- Don’t reply to the message you’re unsure of, and don’t use any link or phone number in it.
- Write a new email to info@79pixels.net, typing the address yourself.
- Quote the case reference and paste in the subject line.
- We will confirm in writing whether the letter is ours.
Email is the quickest way to check: matters are handled in writing.
Paying safely
- Card payments start on our payment page and are taken on Stripe’s secure checkout, at a stripe.com address.
- Bank transfers go only to the account printed on your invoice, in the name of 79 Pixels, Inc.
- We never change our bank details by email. If you receive a message saying they have changed, don’t pay — email info@79pixels.net quoting your reference.
- We never ask for payment by gift card, cryptocurrency or money-transfer service.